Threaded Hearth – Non-Return Policy for Custom Crochet Items
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At Threaded Hearth, each crochet scarf, blanket, hat, and accessory is handmade with care, attention, and craftsmanship. Because all of our items are custom-made to order, all sales are final.
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Custom & Handmade Items
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Every piece is created specifically according to the customer’s chosen colors, sizes, patterns, and design preferences.
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Due to the personalized nature of these items, we do not accept returns, exchanges, or cancellations once an order has begun production.
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Quality Assurance
We carefully inspect all products before shipping. Minor variations in texture, color tone, and stitch appearance are natural characteristics of handmade crochet and are not considered defects.
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Order Accuracy
Please review your order details carefully before submitting:
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Color selections
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Measurements or sizing
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Special instructions
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Threaded Hearth is not responsible for errors in customer-submitted specifications.
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Damaged or Incorrect Items
If your item arrives damaged in transit or you receive the wrong product:
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Notify us within 48 hours of delivery.
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Provide photos of the item and packaging.
We will work with you to determine an appropriate solution, which may include repair or replacement depending on the situation.
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Contact
For questions or concerns, please reach out to us at:
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